Appeals Board

The Appeals Board is an independent institute set up by CCLTE. The Appeals Board specifically addresses complaints related to:

1. Course materials.
2. Examination content and procedures.

Please note that the board does not handle procedural concerns such as course cancellations, billing issues, or any logistical aspects of the training.

Procedure:

1. A learner may lodge an appeal if a grievance cannot be resolved directly with the educational institute.
2. Upon receiving an appeal, the Appeals Board will review the complaint and solicit a response from the educational institute in question.
3. If deemed necessary, the Appeals Board will seek guidance and advice from the Education Committee to ensure a fair and informed decision.
4. A final decision will be made by the Appeals Board after thorough deliberation.

Decisions: The decision of the Appeals Board is final and binding. Both the learner and the educational institute are expected to abide by the board’s ruling.

How to File an Appeal: To file an appeal, please contact the Appeals Board Coordinator at appeals@cclte.org.

We encourage all learners to communicate directly with their educational institute in the first instance. Please include any relevant correspondence with the educational institute.